Customer Testimonials
Great experience from start to finish! My salesman was super friendly, helpful, and not pushy at all. He made the whole car buying process easy and stress free. Highly recommend!
Honestly not the best experience with the management team, our sales guy was cool though so no complaints about George. He showed us every option we liked and searched for every need and nevvesity we were looking for. But as of the management team I felt like I was being played with. So many hypotheticals, saying they could get me where I was at so many times and numbers came back super high, not their fault because I’m a first time buyer but to run my credit almost 10 times is absurd!!!! It dropped 50 points within 24 hours, so it made ... Read More Google - Nov 9, 2026
Very friendly. efficient Would recommend to my friends to shop there Have bought before, would do so again
Fast, efficient and courteous Very helpful Would recommend to my friends Advising my car buying friends to take a look at this dealership
I had such a great experience purchasing my new vehicle! George and Steve were so wonderful to work with and made the entire process easy and enjoyable. George was helpful, patient, and made sure everything went smoothly. I absolutely love my new car and couldn’t be happier with the experience. Highly recommend!
Deandre was very polite, professional, and he made sure everything was correct with our purchase of our Sportage.
I had such a great experience with DeAndre and the entire team at Spitzer Kia Cleveland! DeAndre was incredibly helpful, knowledgeable, and attentive throughout the entire process. He made everything easy, answered all of my questions, and genuinely went above and beyond to make sure I found exactly what I was looking for. The entire team was welcoming, professional, and wonderful to work with. I couldn’t be happier with my experience or my new car! I highly recommend DeAndre and Spitzer Kia Cleveland to anyone looking for a great car-buying experience! 🚗
I had a great experience here! They really worked hard to get me a car that I’m obsessed with!! Highly recommend!
Great Parts Department and Great Service Department
Nariha really was great experience she has great customer service she made the process so easy and quick I will be back and will recommend her to anyone looking for a new car
I had such an amazing experience at Spitzer Kia. Thank you to my salesman George woods, he was great, patient, knowledgeable, helpful, humble and NOT a pushy which I appreciate and made the whole experience pleasant. The financial team was also great at helping me get what I wanted. Overall a great team!
I had an excellent experience working with DeAndre! He was efficient, knowledgeable, personable, and made the entire process smooth and stress-free. He took the time to answer all my questions and made sure everything went seamlessly. The dealership as a whole was wonderful, and the rest of the staff were equally welcoming, helpful, and professional. I couldn’t have asked for a better experience. Highly recommend DeAndre and the entire team at Spitzer Kia!
Great Service
Just finished getting a oil change and tires rotated. It took 1 hour and 55 minutes. I went to the service counter 2 times. They did no know who I was. Told me 15 minutes more. Went back up after 30 minutes. I am 70 years old. This is my 1st Kia. You may want to check other car dealerships and check reviews on service department. I didn’t check Kia. Bad mistake!
My first Kia came from this dealership in 2010 and I knew I wanted to shop for a new car here. I worked with George and I couldn’t have been happier with him! The process did take a very long time but he kept a great attitude, was very transparent and was great to talk to during the whole process. He also took a very good photo of me with my new car! Highly recommend George and I don’t want to work with anyone else but him. I also worked with Mate in finance and he was excellent too!
The dealership was friendly and attentive. Business minded but not pushy. Also, very knowledgeable of their product.
Nariha was so good to me ! she kept trying to get the car that I liked and she got it for me she’s the best !
I purchased my car here brand new I told them do not wash my car as it leaves swirls, they wash it before I pick it up and let swirls on it. Upon telling Kia, they tried to tell me it was my fault and there car wash would never do it. Kia finally said they would fix it, oh how they did not they out sourced to a detail shop off of Brook park road, where they scratched above the front side driver door rail and passenger side as well and made the swirls more noticeable, upon the detailer ... Read More Google - Oct 31, 2026
We had a wonderful experience at Spitzer Kia! When my fiancé totaled his last car, he knew that he wanted a Kia Sportage. After looking at some different dealerships, no one else had the inventory and quality of vehicles that Spitzer did. When we arrived, we were greeted by Andrew who helped us throughout the entirety of the process. He was absolutely wonderful! Izzy, the sales manager, was also very helpful. Nick in finance was professional, polite, and got us in and out very quickly. I would absolutely recommend Spitzer, Andrew, Izzy, and Nick to anyone looking to buy a ... Read More Google - Oct 31, 2026
Went in with a chip on my shoulder after salesman and finance guy failed to respond to my messages after more than a week. Erica, sales manager, listened to my problems with car and had it attended to right away. She is 5-Star, but others not so.
great staff, easy scheduling
Great service! Tom and Randy helped me out and made it as smooth and easy as possible. Will be back again! Would recommend!
Best customer service hands down!! Andrew is amazing!
Damon was AMAZING! He got us in and out for our trade, and was extremely straight forward. He got us what we wanted and had our backs in negotiations. Would highly recommend him to all!
Great customer service. Thank you Gorge for helping me get my new vehicle, I'm super happy!😃
Daniel really came through for me and my gf Erin. We had a great experience. We got catered to what WE were wanting or within our limits and it really worked out with us being able to leave with the cars we wanted
Great service . Sales came through. Financing was explained very well. Daniel really helped and Mate helped a lot. Def recommend.
Highly suggest not buying a car from here.
I bought a 2019 Kia forte here in 2021 with roughly 16k miles, initially I thought the process was smooth.
Right now it has about 70k miles so I drive it a decent amount but nothing crazy, in July I started having a bunch of issues. The auto braking system malfunctions and the car brakes randomly, the display on the dash is fading, and the blower for the air conditioner stopped working.
I brought my car in on a Thursday to be serviced, was told I would get a call with more info about ... Read More Google - Oct 21, 2026
Daniel was very amazing, helped me get a new car. Very helpful and kind!! Would highly recommend.
My salesman Larry is the best and the rest of the crew is a n point
If you are shopping for a new or used vehicle, go to Spitzer Kia Dealer on Brookpark Road. Ask for George Woods. You will get exactly what you need, and they explain all the warranties, finance, and new technology easily. The entire staff made my experience very pleasant as they were extremely friendly, patient, helpful, and professional. Check them out!!
Daniel Murray was very considerate and exceptional with customer service and support from the time I walked through the door to the end of when he sold me my brand new 2027 Kia Telluride
service was exceptional and sales people polite and courteous. I would highly recommend, was very satisfied!
Good afternoon y’all is some good people that is a good deal Shop and thank y’all for what y’all did for me and God bless you all and y’all enjoy your day and keep doing what y’all doing
M and M were great and very nice the service was excellent
Great service was very nice and had a great time buying my car
On a gloomy rainy morning the staff at Kia made it a pleasant experience. Coffee and conversation waiting area inviting. The video of the work preformed on my vehicle was impressive. Vehicle was compled in a timely msnner.
I worked with Daniel and he was amazing! He got me into an awesome Kia Seltos and got me to where I wanted to be payment wise. I would definitely recommend coming up here and working with him. Awesome guy!!!
I had an amazing experience and enjoyed working with everyone. They made me feel comfortable and really worked to get me where i wanted to be with my payments. I will never go to another dealership.
Awesome people!!!!! They explained everything about the car and answered all of my questions. Very professional
This dealership was outstanding!! Our experience was truly awesome! Our salesman Daniel was absolutely incredible!! I've referred one of my employees already to Spitzer Kia and to ask for Daniel! I'm also returning, to have Daniel get me into an SUV. It's gotta be great, because buying a car was such a great experience! Thank you Daniel and the team at Spitzer Kia! ❤️
This experience was better than a few years ago. Daniel worked to get me the vehicle I wanted at the price that was acceptable.
Great experience and left as a happy customer with a new car. Daniel was amazing as sales rep and Mate was great too as financial manager. All around a great experience thanks spitzer Kia of cleveland
All members of the Kia team were especially kind and thoughtful. I look forward to our future relationship with my 2017 Kia family! M. Beno
I came in Saturday for an oil change and was greeted immediately by Jackie from the service department. I was happy to see that she is back. Both Jackie and Belinda have always gone the extra mile every time I've brought my car in for routine maintenance. They always find me whenever I may be at giving me up to date information about the findings may have been with my car. With that being said, see you next time for my next oil change Spitzer Kia Cleveland!! 😀
Sales and finance were great. Already had a service issue and service department was terrible and did not resolve my issue. I had to go elsewhere to get the problem resolved.
Ely is one of the nicest and most helpful salesmen I’ve ever encountered. Thank you for making it the smoothest possible car shopping experience!
Was able to get in and out in 2 hours to trade and buy a certified pre-owned car. George was very helpful and made the process painless.
Had an oil change today at Spitzer Kia in Parma. Belinda is awesome. My car was done in just an hour and washed. I bought my car there it was a great experience. I highly recommend.
Larry did a awesome job and didn’t mess around with what I wanted Quick
Andrew Mansour was amazing and so kind l. I would recommend him for all family and friends. Such a great dealership and kind people from finance Mate to GM Freddy.
Been my favorite dealership for years. Belinda, Michael, George The whole team is phenomenal.
Kia of Cleveland was awesome! They made buying a car so painless! Everyone that works there is so helpful and wants you to have a great experience. If you’re thinking of buying a Kia….Kia of Cleveland is your place! I love my Kia sportage hybrid!
I recently traded in my Kia K5 lease for a pre-owned vehicle (not a Kia) at Spitzer and I was very happy with the process - they gave me a very fair trade value on the K5 and financing was easy and quick for the new car. The best part, though, was Nariha. She was great company and easy to talk to in addition to being knowledgeable about the process. I would be happy to buy another vehicle from her in the future!
They made buying a new car painless! From pulling into Kia looking for a car from leaving with a car….they were all top notch! Stephen Donat was so helpful and Michael as well!
they, Daniel, seem to be willing to work with me to reach the monthly payment goal I was seeking
The staff was very friendly and knowledgeable.
We brought in my 2025 Carnival for recall work and an oil change. They overfilled the oil & we had to drain it. I normally don’t take my car to the dealer for an oil change, but I figured since it was in for the recall and I had a coupon why not. Never again. Not only was it NOT the amount they said it would be after the coupon, but they overfilled the oil which could’ve caused damage had I not checked their work.
Around the same time my daughter’s Kia Soul went in for brake line ... Read More Google - Sep 28, 2026
Easy to work with closing super fast
Good service and professional
picked up a brand new k5 and I couldn’t of asked for a better experience. Salesman Abraham told me “ I make dreams happen” and he came through with his word!!
I financed a ev9 about a year ago , have nothing but problems with it . Only worked good the first month it’s been in there shop 3 times in a year . I want out of the lease because it’s a possible lemon and no one wants to help . Poor customer service .how about getting me out of my lease and into something I can afford , can’t afford to charge this every other day
Abe was amazing!! I will forever keep going to him for any car needs in the future!
I just wanna say the customer service was outstanding everyone greets you at the door with smile on their face and offer beverages and snacks not only that the environment is clean safe and healthy I absolutely love my car thank you again Spitzer Kia Cleveland!!
George Woods was a wonderful seller!! He made the process painless and quick. Very grateful for the folks at this dealership!
This is the worst dealership with the worst service of all time. I bought a brand new KIA Telluride in 2021 and everything that could go wrong has gone wrong my CV shaft needed replaced, my rear differentials, my axels and still it’s never run right. My latest experience was that my car wouldn’t start I had it towed to Spitzer KIA and they had my car for 12 days with zero communication or update and when I would call they offered nothing but “sorry service is very busy” of course it is because these are the worst cars ever. ... Read More Google - Sep 17, 2026
We really liked everyone at Spitzer. Everyone was friendly and helpful. It was nice to be in a low pressure environment since the sales team doesn't work on commission. Larry was the best. He was very personable and knowledgeable and was (and is) invested in us being happy with our car. We clicked with him right away and could tell it wasn't an act with him. He is a genuinely nice guy. He was easily the best sales person we've ever dealt with in a car purchasing process. Plus, he made great coffee and smelled really good. ... Read More DealerRater - Sep 16, 2026
Purchased a car there back in 2022. Permanently do not take my car there for service because work ethic is so poor. Had someone leave me a voicemail asking for drinks and saying that they miss me…sounds very professional over there. Don’t go here.
I dropped my car off to get looked at for some problems. They said it was my exhaust and they sent it to a muffler shop to be repaired. When I got my car back it broke down on the highway. Only one towe truck company that took 3 hours to get me was available. I then proceed to let them work on it more. An entire 3 weeks pass I try to call them a dozen timesabout any information on my car. I then get an auto message about my car needing service. This place doesn't care about you or ... Read More Google - Sep 16, 2026
Luis was very informative and a pleasure to work with , he went above and beyond to help me get into a brand new 2027 Kia Seltos. He was very kind and helpful. I will definitely go back again in the future !
Well buckle up boys and girls this is going to be a great review. I will try to keep it short and sweet. For years myself and family got vehicles from this dealership. No complaints with the sales staff however the service department has gone down hill. My mom just purchased a Kia soul a little over a year ago(still under warranty) her dashboard was lighting up, unable to reverse, etc. her mechanic told her to bring the car to Kia since most likely the issue will be under warranty. Well that was the first and last time she ... Read More Google - Sep 15, 2026
It was awesome. Very good experience. Thank you. Hopefully next car I'll be buy with Spitzer Kia.
Just purchased my 3rd family vehicle from this dealership, every time Stephen has sealed the deal for me i always feel he is honest and fair. My salesman was Damon he was so patient. I went in basically wanting to test drive every model, he kept things light and fun and i never felt rushed or pressured. Great dealership i have never encountered anyone there that i didn’t like. Thanks guys i love my new Seltos!
I purchased my Mercedes GLE from this dealership about four months ago, and honestly, it has probably been one of the worst decisions I’ve made in a while.
Since purchasing the vehicle, I have had to bring it back to the shop more than four times because of ongoing squeaky brake issues. After my third visit, I was told that the wrong brakes had been installed on my vehicle and that the correct ones needed to be ordered. I had to repeatedly call and email just to get updates on when the parts would arrive. After I finally sent ... Read More Google - Sep 11, 2026
Multiple salesmen and a “manager” claimed that it was impossible to get an 8 seat carnival in a higher trim, that you had to have the captains chairs. Funny, I went to a different Kia and now have an 8 seater in the highest trim sitting in my driveway. These guys don’t even know what they’re trying to sell, nor do they care to figure it out.
Daniel has a kind warm soul. He was very helpful and patient. I would definitely come back!
Absolute worse car buying experience imaginable. It was really like they didn’t want my business. I don’t think I’ll go there again except for service (which is included in the purchase price).
Larry was extremely knowledgeable, helpful, and patient with us throughout the purchasing experience. I couldn’t recommend him enough!
Amazing experience! Friendly, professional, and stress-free. I absolutely love my new Kia and highly recommend them!
Overall a nice dealership! The coffee machine is yummy and they have water no other amenities but do have vending machines so that’s nice !
PLEASE AVOID THIS DEALERSHIP AT ALL COSTS. There are so MANY dealerships that actually care about YOU. After tossing in every single possible extra item they put into my loan I realized within less than 24 hours when I got home and went through the paperwork, but something was very wrong.. Immediately went onto SPITZER Kia’s website at the time which was memorial weekend of 2023 Or they had a three day 100 mile Essentially return or exchange policy if you weren’t happy with your deal. Immediately went in with a witness less than 24 hours later. I was told that instead ... Read More Google - Aug 31, 2026
The sales and service at Spitzer Kia leave A LOT to be desired. After my latest experience with their service department, I’m never going back again.
It seems their idea of good service is to do the absolute bare minimum. When I got my oil changed, they discovered a mouse had left a pile of debris in the air filter housing. They quoted me an outrageous price of over $130 to change the cabin and engine air filter. Talk about sticker shock. The retail cost for both filters is about $35. So I agreed to have them change the cabin filter ... Read More Google - Aug 30, 2026