Customer Testimonials

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DealerRater Feb 21, 2024

I bought a forte from Andrew and he was very helpful and understanding of my needs and happily I left with a brand new car

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DealerRater Feb 20, 2024

They are very accomadating with courtesy. I have never left without being pleased. They take time out to make me understand the issue.

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DealerRater Feb 19, 2024

George was excellent! Very patient and very willing to find us something we loved and drove off with that day! Kia has always treated me well and I highly recommend them to anyone for a stellar experience all around.

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DealerRater Feb 18, 2024

Mary was wonderful working with. She and her manager worked to get us a great car in the price range we asked them to stay within.

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DealerRater Feb 14, 2024

It’s a very good dealership. I am satisfied with my new car. The staff is excellent. everyone seemed to help me the day. I had a bad tire with my car. Thank you very much for fixing it at no cost in the near future. I will be willing to buy another car there William Ciresi.

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DealerRater Feb 14, 2024

I was very satisfied the day that I brought my car in for a bad tire and thank you very much for fixing it for free. I appreciate it very very much and all the people that help me out that day.

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DealerRater Feb 13, 2024

This is my second car purchased from Spitzer Kia and both times my salesman was George Woods. He was amazing.

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DealerRater Feb 13, 2024

Everything went smoothly here. Christian was really helpful and everyone involved provided excellent customer service! Reach out to Christian for all your car shopping needs!!

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DealerRater Feb 12, 2024

This is the 3rd vehicle I have purchased from this dealership, and have been with my son to purchase 2. We have always had a great experience. We have worked with George Woods twice in our 3 vehicles. He is very helpful and works hard to get you what you need.

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DealerRater Feb 7, 2024

I recently purchased a new car from Andrew Mansour. From start to finish, Andrew was extremely helpful and answered all my questions. I am very happy with my new purchase and would recommend Andrew to anyone looking to purchase a car.

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DealerRater Feb 7, 2024

As an out of state customer, I received excellent sales service. Communication was excellent between all departments.

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DealerRater Feb 7, 2024

My car was finished before the time it was promised .Everything that was done was explained throughly

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DealerRater Feb 6, 2024

Michael and Yunes were super helpful in helping me trade in my Seltos and get me a good deal.

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DealerRater Feb 6, 2024

Saaid Ahmed worked with me on buying a used car and was helpful,understanding and not a typical pushy salesperson.

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DealerRater Feb 6, 2024

My husband and I bought A new car last week with the help of Andrew Mansour,he was the best!!! Andrew treated us like family. We really only went to go look at cars and get an idea of what is out there.Andrew was just so helpful,and really just so understanding of our situation. Andrew made us feel so comfortable in purchasing a new car. Our daughter is thinking g of buying a new car and we will be sending our daughter to Andrew. Andrew was the best. Make sure you ask for Andrew Mansour.

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DealerRater Feb 5, 2024

Everyone was polite and very informative. I worked with Andrew Mansour and was very pleased his professionalism. Very positive experience and I plan on returning again when n y current lease is up.

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DealerRater Feb 5, 2024

Some room for improvement in service. Turnaround could be faster. But they are eager to please. New car buying experience is efficient but showroom music is too loud.

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DealerRater Feb 4, 2024

Service was fast. Service representative was excellent. Vehicle was ready when promised. Youseff Albeik was very helpful.

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DealerRater Feb 3, 2024

John in Finance the guy to work with! He got me a great rate and went the extra mile, much appreciated.

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DealerRater Feb 3, 2024

If you're looking for a car, please consider seeing my friend Christian Negron at Spitzer Kia Cleveland. He will listen, be patient, and take great care of you!

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DealerRater Feb 2, 2024

George Woods is an awesome salesman. Straight to the point and very helpful. This is the third car my family has purchased through him!

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DealerRater Feb 1, 2024

Youseff Albeik was great, the process was quick and easy. I always do my services here.

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DealerRater Jan 31, 2024

Good people seem to care about customers very attentive to my needs clean show room

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DealerRater Jan 31, 2024

Belinda Frost in service, helped with my routine service. Had my vehicle completed and back to me in a timely manner. Always friendly and answers any questions I have. Christian Negron in sales also helps me tremendously checking on updates for me, and continues to answer questions no matter how long time goes between our sale, he is always polite, friendly and gets back to me promptly. Thank you for continuing to make my car buying and beyond experience a good one. We tell everyone about you.

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DealerRater Jan 30, 2024

I've been buying cars since 1969 and this is the first time I ever had 5 star service. Thank you Mike Mansour for being so caring to see that we were able to purchase the car we really wanted. I would definitely recommend the Spitzer KIA dealership on the corner of State & Brookpark roads.

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DealerRater Jan 30, 2024

My service advisor Belinda is always so knowledgeable, honest, and accommodating. I appreciate the genuine care and concern she displays for her customers.

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DealerRater Jan 30, 2024

All was good. I was received well and taken to the waiting room. They did it faster than promised and provided the best service.

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DealerRater Jan 29, 2024

Christian Negron was very nice and personable. Everyone there was. The finance guy Michael Rosado was great too.

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DealerRater Jan 29, 2024

Belinda was great, she took care of me and got me in and out in a quickly manner.

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DealerRater Jan 27, 2024

Belinda was very helpful and friendly answered all of my questions the service was completed on time

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DealerRater Jan 27, 2024

Mate Tamas was great. Stopped in because my lease was up in 3 months. I told him I only had 2 hours and could come back if needed and he said I got this. I got all the info I needed and drove out with my new Kia Forte Gt with time to spare.

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DealerRater Jan 25, 2024

Outstanding customer service. Saaid Ahmad greeted us at the door. He was friendly, helpful and assisted us right away. Said Ahmad made sure we were comfortable and even offered coffee, water, and popcorn.

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DealerRater Jan 25, 2024

Outstanding Customer Service from Christian Negron was fast and efficient would recommend stopping in to see him! He'll take care of you!

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DealerRater Jan 24, 2024

Friendly and helpful staff, they even help me with my new car insurance! I felt so comfortable and it was so easy, no pressure. I would come back and definitely recommend to anyone.

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DealerRater Jan 24, 2024

Very friendly staff and understanding would recommend to friends and family ! Energy was unreal in the building

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DealerRater Jan 24, 2024

I Was greeted by Andrew and he was so understanding and got me into the vehicle I wanted with no pressure or increase on payment I'd recommend anyone looking to ask for Andrew he will take care of you

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DealerRater Jan 23, 2024

Nice and friendly staff. Very knowledgeable. Clean waiting area and restroom. Free coffee and water.

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DealerRater Jan 19, 2024

Belinda Frost at Spitzer Kia is great to deal with. She makes the service experience painless and keeps you updated during the process. A true pro!

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DealerRater Jan 18, 2024

George woods was a pleasure to deal with everyone there was real nice good dealership

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DealerRater Jan 17, 2024

The staff at Spitzer Kia Cleveland is always very kind. Belinda Frost is a great worker. My vehicle is usually ready on time, and they keep you updated during the service. There aren't surprise fees on the bill. They aren't pushy about add ons. My car is anyways returned very clean..

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DealerRater Jan 16, 2024

From Salesmen, Caleb Caudill to my first service appt with James Martin, excellent experience all the way around!

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DealerRater Jan 15, 2024

Mr.Woods was extremely patient,informational on informing me of important things I asked him concerning purchase. Gorge,Mike,JZ was a blessing to work with concerning signing into New vehicle. Thanks, I appreciate you!

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DealerRater Jan 12, 2024

They were straight forward. Made the process super simple and super fast! Always kept me updated. Explained everything and more.

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DealerRater Jan 7, 2024

Went to Spitzer Kia West to have a switch put into my Kai Soul. I was greeted by Belinda Frost. She was very kind and professional. Told me the appointment would take approximately 2 hours. My car was ready when promised and it was washed and dried. Very happy with the experience.

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DealerRater Jan 5, 2024

Friendly staff and nice selection of vehicles. They worked with me to find a car that meets my needs and budget.

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DealerRater Jan 3, 2024

I got my new KIA Sportage from this dealership. Mate was very helpful and explained every detail that I had to know about the vehicle. He helped me decide on the vehicle, he paid attention on what my expectations are so I ended up getting the perfect car. Thank you!

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DealerRater Jan 2, 2024

Christian was awesome to work with and extremely knowledgeable. I Would recommend this dealership to anyone👍

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DealerRater Jan 1, 2024

I recently purchased a vehicle at spitzer Kia and had a really easy experience. George made the whole process quick and easy. I am very satisfied and will likely buy from them again in the future.

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DealerRater Dec 31, 2023

They work so very hard to get me into a vehicle and they did, I appreciate them very much. My salesman Christian was very extremely helpful.

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DealerRater Dec 29, 2023

The dealership was clean and curious and welcoming. We were offered cold drinks or coffee and showen to a table . I will be back for my next car ..

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DealerRater Dec 29, 2023

Christian Negron was extremely helpful and knowledgeable throughout our trade in process towards leasing a newer vehicle that was a better fit for our family. We really appreciate him answering all of our questions, and guiding us through the process. Without hesitation we will recommend Spitzer Kia and Christian Negron in particular to family and friends who are looking for a great deal on a quality vehicle.

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DealerRater Dec 28, 2023

Leasing a new Kia Sportage was a very easy, pleasant experience at Spitzer Kia. Christian Negron was extremely professional and patient explaining everything to me. This was the first time I ever leased a car and I needed lots of explanation!

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DealerRater Dec 27, 2023

Visiting Spitzer Kia on Brookpark for a service appt. turned out like visiting an old friend. Both Belinda Frost and Michael Mansoor made me feel at home. Belinda was on top of the service details and kept me informed of the progress. Michael just happened to be walking by and stopped to say hello. I hadn't seen him since I purchased the car. Thanks for the help guys.

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DealerRater Dec 26, 2023

Christian Niegero was very kind and helpful as well as patient and ready to answer my questions.

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DealerRater Dec 24, 2023

Everything was get that Christopher Halley did he explain everything that he did in the video which I thought was nice way to do

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DealerRater Dec 22, 2023

George was the perfect example of what you want when purchasing a vehicle. He found the perfect match for me and my family, and made sure it all ran smoothly. This was my second car purchase from him and won’t be my last. Thanks again!

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DealerRater Dec 20, 2023

Very friendly takes good care of the customer helps with the needs of the individual

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DealerRater Dec 20, 2023

We had George help us out. He was very easy and relaxed to deal with. No pressure. Just wanted to get us a car we liked.

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DealerRater Dec 19, 2023

Breanne Here's assisted me when I arrived she was very courteous and professional she told me the approximate wait time and it was pretty accurate. She walked me to my car and made sure I was satisfied

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DealerRater Dec 18, 2023

I was very pleased with the service I received. James Martin gave me the best advice about my vehicle. He got me in and out close to the time he quoted. I was happy!

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DealerRater Dec 18, 2023

I purchased a Kia Stinger from Spitzer Kia West in Cleveland, OH. Junes Assad was my Sales Assistant. He was excellent, helping me learn the features of the vehicle and expediting the insurance and sales transaction paperwork. He even helped to wash the car so that I could be on my way... who does this? He is eager to help and I highly recommend him and Spitzer Kia. Thanks Junes!

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DealerRater Dec 17, 2023

The dealership was clean staff was very friendly and helpful. The water and snacks available is a nice touch. George and Belinda were great to work with.

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DealerRater Dec 15, 2023

Sales rep Saaid, Mike and John were very helpful kind and friendly. They took really good care of me and my brother! 10 out of 10 service

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DealerRater Dec 14, 2023

Efficient and customer focused. I shared what I was looking, as I live over 200 miles away. And George Woods researched delivered exactly. The only place who had everything I ask for.

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DealerRater Dec 14, 2023

Zade Assad did an excellent job of helping us through the purchase process. He made a stressful decision enjoyable. He was very knowledgeable and kept the process moving.

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DealerRater Dec 13, 2023

Belinda Frost was very helpful and gave excellent assistance while I was there. Shout out to Mike Mansour as well...

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DealerRater Dec 12, 2023

Always perfect as it should be. Good job and had a slight problem that was handled by them

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DealerRater Dec 12, 2023

Christopher Halley was great. I had an issue in the morning and was able to get it addressed that same day.

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DealerRater Dec 10, 2023

I just bought my second car from this dealership. I feel like they’ve always been honest in both the sales and service processes. We worked with George Woods on our newest purchase, and he was very professional, attentive, and friendly.

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DealerRater Dec 8, 2023

Best car buying experience! George Woods is friendly and knowledgeable and made the whole process easy and efficient. One happy customer 😊

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DealerRater Dec 7, 2023

Mary Hernandez proved very competent, patient, and efficient in finding a few options, first, and then in seeing my purchase through. I recommend Ms Hernandez wholeheartedly.

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DealerRater Dec 6, 2023

Working with this dealership was a very pleasant experience. My salesman Sid was very attentive to my financial limitations and worked diligently to find a deal that work with my situation. Thanks Spitzer Kia!

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DealerRater Dec 5, 2023

Always a pleasure bringing in my car for service. Fast prompt service with explanation of what is being done and timeframe. Christopher was super helpful and kept me informed.

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DealerRater Dec 4, 2023

Christian and Jon were amazing within 3 hours i had the car that i wanted with a reasonable price thanks to the amazing help!

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DealerRater Dec 4, 2023

The customer service is always top tier. I was looking for my person who always helps me Mike Mansour but he wasn’t there yet. That’s when I met Yunes Assad. Yunes was so professional and so kind also he was very knowledgeable to assist me with my trade. I am thankful that he was able to assist me the customer service was excellent! What brought us in was my tire on my K5. The service and speed from Youseff Albeik was amazing. I’ve never been serviced that quickly. Amazing! While I was waiting to finish out, my ...

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DealerRater Dec 3, 2023

Had a great experience leasing a Kia Sportage from Máté Tamás. I would recommend Máté 10/10.

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DealerRater Dec 2, 2023

Excellent service. Jeff was my Sales Rep and his so helpfull and bring to me a different options to choose. Thank you for your kindness and excellent work.

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DealerRater Dec 2, 2023

My Sales Rep. was very helpful in providing options and information for me to choose the best option for me. He remained patient and went above and beyond to transition me to my new car. Thanks George.

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DealerRater Dec 1, 2023

Excellent servvery comfortable feeling..was totally satisfied with Ahmads service..would recommend to others. Thank you

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DealerRater Nov 30, 2023

Stephan Donat met me at the door and was very professional and supportive until we left with our new car. Stephen ensured I was comfortable and understood all the features of the dealership and the car. The process was very quick and I was pleasantly surprised of the assistance I received when making my decision to trade, lease, or buy. Best experience I have had

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DealerRater Nov 30, 2023

Belinda Frost was my contact in the service department for this visit. She was very knowledgeable and helpful from start to finish! Thanks again, Bill

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DealerRater Nov 29, 2023

The whole dealership is just awesome. They all go above and beyond to take care of their clients

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DealerRater Nov 28, 2023

I had a wonderful experience at Spitzer Kia West. I worked with Yunes Assad who listened to what I wanted and made it happen. Everyone at the dealership was friendly and helpful. Yunes took the time to listen to what I wanted and worked with the team to make it happen.

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DealerRater Nov 28, 2023

I had a great experience with spitzer Kia. Caleb was wonderful and was so helpful and accommodating in many ways. I would recommend this dealership to family and friends.

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DealerRater Nov 27, 2023

Belinda Frost in the service department is the best! Friendly, efficient and thorough - she made our service appointment a quick and easy process.

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DealerRater Nov 27, 2023

The only KIA DEALERSHIP in Northeast Ohio we go to. A+Customer Service and The Staff Amazing! I’m a long time loyal customer.

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DealerRater Nov 24, 2023

Christopher Ernest did his job professionally. He explained all details of the service of my vehicle, confirmed the service with video, which helped me to understand the procedure. I was abke t I track each step of the service. Thank yiu so much for a great job

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DealerRater Nov 23, 2023

Great and friendly service! Car was ready when expected. I would recommend there service department

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DealerRater Nov 20, 2023

Cleveland Spitzer Kia is always customer service oriented. Everyone is very friendly and knowledgeable and helpful. They bend over backwards to meet all my expectations.

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DealerRater Nov 19, 2023

Excellent customer service! Everyone is very friendly, helpful and they really work hard to find you the best deal for your budget.

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DealerRater Nov 18, 2023

Second time using Spitzer Kia for scheduled maintenance and the service was excellent. Team there was great.

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DealerRater Nov 18, 2023

Christopher Halley was very helpful and nice when I took my car to spitzer Kia for the recall. I recommend his services to anyone who visits spitzer Kia Cleveland. Thanks Chris!

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DealerRater Nov 17, 2023

Ask to speak to Mate Tamas very professional and kind will help walk you through every step and try to get you the best deal

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DealerRater Nov 17, 2023

I can't say enough about how Mary Hernandez handled my lease. She is very knowledgeable, attentive and understanding This dealership is lucky to have her.

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DealerRater Nov 13, 2023

George was awesome! Very accommodating and great to talk to! Took a little longer than I expected and he made the experience 100%!!!

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DealerRater Nov 13, 2023

The consultant Belinda Frost was professional, personal, attentive, and informative. My standard oil change and maintenance visit was timely with such a friendly environment.

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DealerRater Nov 13, 2023

Everything was professional and smooth. I really loved the detailed video of the car they provided along with a walkthrough.

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DealerRater Nov 11, 2023

Very friendly and knowledgeable Made us feel comfortable buying a car and the sales manager was very polite and went out of his making sure we had the right vehicle. We appreciate that. If any one ask us about buying a car, we will refer them to the dealership and George the sales man. Once again thank and God bless.,and take care

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