Customer Testimonials

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DealerRater Aug 17, 2022

I was especially pleased by the pleasant atmosphere and professional way my service advisor, Belinda Frost, took care of me and my car! She made sure I got my car back in plenty of time to make it to an appointment I had. The service technicians are excellent too! I will definitely be back and highly recommend Spitzer Kia on Brookpark! THANK YOU BELINDA FROST!

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DealerRater Aug 15, 2022

Very attentive. Worked hard to get us the best rate. Would highly recommend this dealership.

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DealerRater Aug 14, 2022

Best experience i had with a dealer ship!!! Steve was so professional and personal. He made shuer every thing was perfect for delivery. Steve went out of his way to make shuer we were completely happy.

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Cars Aug 10, 2022

Very easy to buy my new car. Excellent customer service from George. Would like more of a tutorial about the EV6, since I’ve never owned an EV. Will recommend Kia EV6 and Spitzer Kia to all.

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DealerRater Aug 10, 2022

Mate was very helpful and understood exactly what I was looking for so grateful he was my salesperson

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Cars Aug 8, 2022

George was absolutely wonderful. We needed a great car and quick. He fulfilled all of our requests and over delivered. Will continue to use this dealership for years to come.

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DealerRater Aug 6, 2022

I have been here many times and will keep returning! George has helped me find several cars and also for both of my sisters! Everyone is so friendly and they make the whole process less stressful!

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DealerRater Aug 5, 2022

Stephen Donat did an awesome job!!! He got me into the exact car I wanted at the price point I was looking for. I am extremely satisfied with the service I received.

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DealerRater Aug 5, 2022

Jacqueline Bernald is asset to service department at Spitzer kia dealership. She is always friendly and very helpful. She always goes above and beyond. Always willing to go the extra mile.

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DealerRater Aug 4, 2022

Mathew Franckowia was a great salesperson in this transaction. He steered us to the car he wanted, provided great detail regarding condition and financing. Will shop there again.

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DealerRater Aug 4, 2022

I recently purchased a 2023 Kia Seltos from the Kia Spitzer Dealership. I experienced great customer service and I am very satisfied with my purchase. I would like to give a special thanks to Sabrina Vinoski. She provided excellent customer service.

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DealerRater Aug 2, 2022

Caleb was very nice, informative and not pushy at all! I loved the service I had gotten at Kia. I purchased a used car a few years ago and returned and purchased a new Sportage. My experience was spot on with Caleb. Thank you for making this huge purchase easier than I thought it would be. I will be sure to hand out his business cards!

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DealerRater Aug 1, 2022

Friendly and positive atmosphere! Professional staff - George took great care in making sure the sale was smooth and worry free

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Cars Jul 31, 2022

I have bought several cars from dealer, and my experience and workability with George keep me coming back! I love the Sportage and bought a new one, he helped work with details to keep me where I wanted to be payment wise.

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DealerRater Jul 31, 2022

We had an overall great experience at this dealership. Our sales consultant Steven was knowledgeable and understood the value of being personable and not pushy. We bypassed several other closer dealerships and it was well worth it for us!

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DealerRater Jul 30, 2022

Great dealership! It was very clean and everyone was super friendly. My salesman was Caleb and he was so nice and very helpful. Got me into a car I love without breaking the bank.

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DealerRater Jul 30, 2022

You become a repeat customer when service is exceptional! Thank you Steven Donat for your amazing service. I love my car and am grateful for your patience and knowledge.

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DealerRater Jul 29, 2022

Stephen was the best! We purchased a 22 Telluride and a 23 Soul. Thank you again!

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DealerRater Jul 29, 2022

George was the best salesman I have ever worked with! Thank you for helping me out George!

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DealerRater Jul 28, 2022

Mary was awesome! She was so helpful. Everyone there was just great, they were friendly and answered all the questions you had. Mary had no problem answering my texts even when she was off!

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DealerRater Jul 25, 2022

Sabrina and Mel got me in the car I wanted. The process was smooth and easy!

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Cars Jul 23, 2022

Spitzer Kia Cleveland had a very good selection of new cars and I was able to find exactly what I was looking for at the price point I was seeking. My salesperson Stephen was exceptionally helpful and very easy to work with as well as the finance manager Bill, who explained my financing options clearly and was extremely personable and easy to communicate with. I absolutely love my new K5 & will continue to utilize this dealership in the future for all my family’s car buying needs!

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DealerRater Jul 19, 2022

Had a large selection of vehicles. Very clean, George was the man who helped us out. He was personable, professional and very helpful.

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DealerRater Jul 17, 2022

Caleb was AMAZING!!!! I walked in feeling so scared, and not confident at all they were going to be able to help me out. Caleb immediately made me feel comfortable & confident that I would be walking out with my new car. I’m beyond happy with the way I was treated & with my car!

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DealerRater Jul 17, 2022

Matt Franckoviak was a great salesperson. He answered all of my questions honestly about the car that I wanted..

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DealerRater Jul 16, 2022

service department took good care of me. Jacqueline Bernald was awesome!!! quoted me a time to get completed and was dome at exact time. car was washed and vacuumed when done.

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Cars Jul 14, 2022

Purchased car as it met my price needs and type of car I was looking for. George Woods was professional, up front, and made sure the spare tire unit I purchased and both car keys were handled in a timely fashion. George was easy to deal with, great communication skills, I ask that this establishment recognize his professionalism, good employees are difficult to find. Thank you George. Sincerely, Rick Gedeon

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Cars Jul 13, 2022

I had a wonderful experience with this dealership. The team was exceptionally helpful and accommodating. I worked with Mary and she was absolutely terrific. I will return to this dealership for future business, for sure. Sincere thanks to Mary, Bill, and the rest of your team.

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DealerRater Jul 13, 2022

I had a wonderful experience with this dealership. The team was exceptionally helpful and accommodating. I worked with Mary and she was terrific. I will return to this dealership for future business, 100%. Thanks so much, Mary, Bill, and the rest of your team.

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DealerRater Jul 13, 2022

Everyone at the dealership was so friendly and helpful. George woods made my experience so easy and enjoyable. I would recommend anyone looking to buy/lease to come here.

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DealerRater Jul 12, 2022

Jacqueline Bernal’s was awesome. She has addressed my issues promptly. She is great and I’m glad she is my advisor.

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Cars Jul 10, 2022

I went in pretty nervous because of everything I had heard about how shady car sales people can be, but Mary & Mate made my first experience buying a car from a dealership a really great one. They were both super nice and understanding of my budget and concerns. Every other staff member I had to talk to/deal with was very friendly as well. I'd recommend this place to anyone

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Cars Jul 8, 2022

George was such a great salesman. He was very nice and informative. He made the process easy and enjoyable. I would recommend dealership and George to anyone wanting to buy a car.

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Cars Jul 8, 2022

I had a great experience purchasing a vehicle here, especially during a time when inventory is hard to come by. It didn't take all day like my previous purchases.

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Cars Jul 7, 2022

Mary was fantastic. Got my lease traded and upgraded for hardly more than I was paying and In less than 2 hours. 10/10 will shop there again

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Cars Jul 7, 2022

Mary was amazing and helped me through every step. She also paid attention to the price i was comfortable with paying per month and was able to stick to it!

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Cars Jul 7, 2022

Caleb provided professional, timely and attentive service. He was wonderful to work with and instrumental in facilitating our successful car lease! Highly recommend for car buying experience.

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DealerRater Jul 7, 2022

Caleb provided professional, timely and attentive service. He was wonderful to work with and instrumental in facilitating our successful car lease!

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Cars Jul 6, 2022

Had George help my out with this car purchase and he did all he could to answer my questions and was overall very patient. The rest of the team overall also made the experience a very decent one. Would recommend if you arw in the market

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Cars Jul 3, 2022

Great warranties on vehicles ! Friendly environment! Caleb was a perfect salesperson! Financial department was very helpful also ! I would recommend them definitely. We absolutely love our new car !

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DealerRater Jun 28, 2022

They did a good job at getting the car taken care of and many thanks.

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DealerRater Jun 27, 2022

Was an awesome experience great customer service and a wonderful sales man George was an awesome and friendly person

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DealerRater Jun 25, 2022

George Woods and Ahmad were fantastic! They made our purchase painless. Everyone in this dealership was Awesome! I would recommend this dealership to everyone and I will.

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DealerRater Jun 25, 2022

From the moment I arrive Jackie was all smiles,very nice and pleasant, she had me smiling and very happy about my visit, she is the best, can't wait to come back to get my Telluride serviced again, you guy's hired a person with enthusiasm, just always want to help people and leave the customers happy! Once again thank you for your excellent service Jackie!

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DealerRater Jun 24, 2022

Fast and honest highly recommend! Will gladly return in the future. Easiest time I’ve ever had at a dealership.

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DealerRater Jun 23, 2022

Caleb made my first time buying a car a breeze! All of the questions were met with ease and the process was very smooth. All of the employees involved in the process were very kind to both my father and myself. Couldn’t recommend Spitzer Kia Cleveland or Caleb more!

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DealerRater Jun 22, 2022

Caleb was such a huge help! He knew exactly what I wanted and answered all of my questions to the dot! He was super friendly and got me what I wanted in a timely manner. Best dealership I have been to.

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DealerRater Jun 22, 2022

I thought Belinda frost did a nice job making me feel comfortable, and making sure she did everything to get my car back at a decent time

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DealerRater Jun 21, 2022

George Woods is not your stereotypical car salesman he actually cares about his customers and goes above and beyond to take care of them.

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DealerRater Jun 21, 2022

George Woods has rolled out the red carpet for me now twice. I was pleased with my 2013 Elantra & now with my 2018 Kia Optima. Top of the line dealership all the way around. Thanks Kia Spitzer of Cleveland.

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DealerRater Jun 17, 2022

George was great. He listened and helped us pick the exact car we needed. Bill in finance knows his stuff too. Thanks so much!!

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DealerRater Jun 17, 2022

Excellent experience with Salesman Caleb Caudill! Was patient through the process and answered all our questions. Knowledgeable, Professional and Respectful. Enjoyed the experience!

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DealerRater Jun 17, 2022

As usual, Jacinto Bernard and crew were pleasant, professional, courteous and on time. I would recommend Spitzer Cleveland to anyone.

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DealerRater Jun 17, 2022

The service was amazing! Caleb Caudill was very polite and made us feel comfortable! He was knowledgeable on the car we were looking for and made sure to answer all our questions. He got us through the process as efficiently possible.

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DealerRater Jun 16, 2022

My salesmen mate, was above and beyond very friendly. Was very understanding about my budget and worked with me. He was polite, friendly, and very informative.

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DealerRater Jun 15, 2022

Having been greeted by Belinda Frost, she showed her professionalism and caring attention when I explained the 2 problems that I was having. I showed her where the problem was and she wrote it all down. I enjoyed talking with her during my visit. I hope she'll be there for a long time to come.

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DealerRater Jun 15, 2022

Very professional and courteous staff, Mary was as thorough as they get and with a high attention to the details of what the vehicle functions provided. Other members of the staff, Paul and Justin work well with Mary and the manager Jon to create a well oiled machine! Thanks for all your help and I love my ride!

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Cars Jun 13, 2022

My appointment was quick and efficient. Stephen was able to match with me car that fit my needs and was able to help lower my monthly payments from my previous lease.

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DealerRater Jun 13, 2022

Stephen was helpful and knowledgeable when waking me through the process of leasing a new car.

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DealerRater Jun 11, 2022

When I went in I was scared knowing my opinions were small as a nineteen year old. Mary made me feel welcomed and like I would be helped to the fullest extent. Now I have the car of my dreams and not only an amazing saleswoman but someone I can come to with silly questions about car and life. Keep her or you guys made a mistake she’s the best out there

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DealerRater Jun 11, 2022

George Woods was great to work with! He notified me when the car I wanted was on the lot and helped me through the whole process. I’m very grateful to the whole team!

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DealerRater Jun 10, 2022

Amazing service! We worked with George Woods who was extremely responsive and helpful. We can’t wait to enjoy our Kia Telluride.

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Cars Jun 10, 2022

Rockstar team Mary Hernandez & jONATHAN did an excellent job with getting me in my most favorite car!! Thank you so much the whole dealership is great service ,cashiers, finance department wonderful experience overall!!

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DealerRater Jun 10, 2022

I had such a wonderful experience at the dealership for the second time. My experience with Mary the sales woman that help me with my Sorrento 2022 prestige edition!! And John was wonderful!! I really love my car and the experience was great so nice and friendly knowledgeable team!!

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DealerRater Jun 9, 2022

Mary was wonderful when helping me get our new car! I had never bought a car from a dealership before but Mary was very easy to work with. She was very knowledgeable on my car and walked me through the entire process. If I ever buy another car I’ll definitely go with Spitzer and Mary.

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Cars Jun 9, 2022

Mary Hernandez was a Rockstar when I purchased my 2023 Sportage -- standing out in the rain, helping me -- and she CONTINUES to provide superior customer service over 2 months afterwards! Mary made sure to ask how I like the vehicle & if she can help with anything, like scheduling oil changes & reminding me to take advantage of the free car washes! If you need a new car, ask for Mary at Spitzer Kia of Cleveland!

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DealerRater Jun 8, 2022

Mary H. was great, but I don't believe Jon G. (sales manager) was honest with me about doing what he said he would do.

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Cars Jun 8, 2022

Had a great experience with sales consultant Mary H. the process was easy and didn’t take as long as i expected! I’m at a good payment and love my new car.

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Cars Jun 8, 2022

I recently leased a new Kia Forte thru Mary at spitzer kiaon state road. Mary was very helpful, bubbly and kind. She talked me thru the whole process and I picked up my new car 2 days later. She also handled my trade in for me. She made the whole process very smooth. Would definitely recommend Mary and would go back to her when my lease is up.

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DealerRater Jun 8, 2022

I purchased a new Kia K5 with Mary as my sales consultant. She made everything quick and easy! Very polite and great customer service. I am happy with my purchase, and would do it again in a heartbeat!

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DealerRater Jun 8, 2022

This dealership was great! George was super friendly and helpful. I highly recommend him and this place to anyone!! Thanks again! I love my 2022 Telluride!

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Cars Jun 8, 2022

Our sales person Mary Hernandez is simply the best. Very helpful, warm and patient. Will definitely return for our next car....sooner than later. Thank you for everything

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DealerRater Jun 8, 2022

Mary H. guided me in the right direction when buying my new car from Kia Spitzer! She was an excellent sales consultant!

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Cars Jun 8, 2022

Great people to deal with. Fast service. Needed a car now came in got a new car in and out. Maybe took 3 hours. Would recommend them to friend and family. Will buy there again.

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DealerRater Jun 8, 2022

Stephen donat did a great job thank you it was a great experience thanks again

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DealerRater Jun 7, 2022

Paul was great and had Excellent customer along with the other staff. Everything went fast and EASY as well .Thank you

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DealerRater Jun 6, 2022

Came in for serving and Jackie Barnard was very plesant informative and helpful.A plesant person.

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DealerRater May 27, 2022

George was fantastic and he is superb and customer service. Steve was great as well.

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Cars May 24, 2022

I purchased a new vehicle last week and Michael Rosado made the whole process a breeze. Ive purchased multiple vehicles in my time and he was hands down the best I've dealt with. Not once did he make me feel pressured into anything I wasn't interested in and made me feel welcomed the whole time. If you're looking for someone who will not make you feel pressured and make you comfortable and confident in your purchase, Michael is your guy.

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DealerRater May 24, 2022

I purchased a new vehicle last week and Michael Rosado made the whole process a breeze. Ive purchased multiple vehicles in my time and he was hands down the best I've dealt with. Not once did he make me feel pressured into anything I wasn't interested in and made me feel welcomed the whole time. If you're looking for someone who will not make you feel pressured and make you comfortable and confident in your purchase, Michael is your guy.

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Cars May 23, 2022

This is the second time I’ve been with my mom when she went to purchase a car. This experience was much better. They were respectful, listened, to her and she left happy and satisfied with a brand new car. I will definitely go here when it’s my turn for a car.

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Cars May 22, 2022

i love this dealership! this is my second purchase with kia and i purchased both fortes through michael rosado! if you’re looking to get a car from someone he is the man to go too! he makes the car buying process fast and easy! everyone at this location is super friendly and make it a very comfortable and inviting experience! can’t wait to get my future kias from them!

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Cars May 22, 2022

I purchased a new vehicle last week and it was by far the easiest, fastest and safest experience I have ever had at a dealership. They listen to your needs and work with you for the best possible outcome. Michael Rosado was exceptional at answering all my questions and following up with me to make sure I was satisfied. I will definitely return for any car needs.

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DealerRater May 22, 2022

This is the second time I’ve been with my mom when she went to purchase a car. This experience was much better. They were respectful, listened, to her and she left happy and satisfied with a brand new car. I will definitely go here when it’s my turn for a car.

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DealerRater May 22, 2022

i love this dealership! this is my second purchase with kia and i purchased both fortes through michael rosado! if you’re looking to get a car from someone he is the man to go too! he makes the car buying process fast and easy! everyone at this location is super friendly and make it a very comfortable and inviting experience! can’t wait to get my future kias from them!

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DealerRater May 22, 2022

I purchased a new vehicle last week and it was by far the easiest, fastest and safest experience I have ever had at a dealership. They listen to your needs and work with you for the best possible outcome. Michael Rosado was exceptional at answering all my questions and following up with me to make sure I was satisfied. I will definitely return for any car needs.

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DealerRater May 22, 2022

They did a good job at getting me a good deal on a very nice car and I thank you.

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DealerRater May 22, 2022

They opened the door, they handed me a bottle of water, they all were polite

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DealerRater May 20, 2022

They went above and beyond to make sure my needs were met and answered every question.

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DealerRater May 20, 2022

Excellent service, fast and guaranteed, George help me a lot to find my dream car

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DealerRater May 19, 2022

the service dept is great especially Jackie!!!! very friendly goes out of her way to make everything go smoothly

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DealerRater May 18, 2022

I was very impressed by our salesman, Stephen Donat. He was professional, knowledgeable, patient, and kind. I felt heard and valued as a customer.

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Cars May 17, 2022

I wanted to downsize my vehicle and lower my payment. I didn’t think it was possible with the way the market currently is and the low supply of vehicles but after my visit to Spitzer Kia, I accomplished both. Thanks to Mary for going above and beyond to make sure I was familiar and comfortable in my vehicle. She truly was the best and spent a lot of time getting to know me and not just selling me a vehicle.

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DealerRater May 17, 2022

I wanted to downsize my vehicle and lower my payment. I didn’t think it was possible with the way the market currently is and the low supply of vehicles but after my visit to Spitzer Kia, I accomplished both. Thanks to Mary for going above and beyond to make sure I was familiar and comfortable in my vehicle. She truly was the best and spent a lot of time getting to know me and not just selling me a vehicle.

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DealerRater May 16, 2022

Mate was very professional and honest. We came to agreeably terms and now I am a proud owner of a new Seltos.

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DealerRater May 16, 2022

Fast and easy, the only smart choice for buying a car in the Cleveland area.

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DealerRater May 14, 2022

Excelente atención ! Mi vendedor fué George R Woods, lo recomiendo, es muy paciente y te ayuda a encontrar lo que andas buscando. Saldrás de allá con tú carro nuevo o usado porque tendrás muchas opciones y buenos planes de pago. Gracias a todos en Kia Spitzer 😃 Buena experiencia !

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DealerRater May 14, 2022

Paul Mlady at Spitzer kia, went above and beyond to take care of me and my purchase. He even drove me to work and dropped off the car when it was ready. Awesome customer service

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DealerRater May 13, 2022

From the beginning, Mate Tamas was pleasant and professional. He immediately asked questions to determine my needs and he met and exceeded them in a very short amount of time! Mate is personable and very helpful, making sure I had everything I needed. I would absolutely recommend him to help my family and friends!

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DealerRater May 12, 2022

Welcoming, very helpful, and passionate. I speak specifically of George woods who is much more than a cat salesman. He is a man who cares and will get you in something that is absolutely perfect. Follow that up with an amazing financial team; that will go above and beyond with the sales worker to accommodate your needs.

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