Customer Testimonials
I want to thank the staff of Kia in Brookpark for giving me excellent customer service and helping me purchase my first car. I couldn’t of asked for better customer service
George Woods was great in helping with my needs and getting me into something I wanted. I highly recommend Spitzer Kia. Thank you!
Both George and Michael were amazing! The process was very smooth and effortless! Definitely a great first time car buyer experience!
George and Michael were amazing! They made the process smooth and effortless! Definitely a great first time experience!
George was very patient and not pushy. He came in on his day off to complete the purchase. Jeremy was helpful quick and efficient. Both gentlemen was a pleasure to work with.
Always a wonderful experience at Spitzer! Freddy, Michael and George all helped to make the purchase process simple and painless.
Spitzer Kia Cleveland made us feel so comfortable and welcome from the moment we stepped inside. George was incredibly, personable, knowledgeable and helped to get us a great deal on a brand new car!
Brought my vehicle in for oil change, inspection and a recall issue. Was assisted by James Martin and was very pleased with his help. He informed of status of vehicle and time of service was very good, no long wait. James offered me cofffee while I waited (very nice). You have a very nice employee in James.
Service was done well and the guy that worked with me, Randy, was super kind.
I worked with Jon Hawk and the entire process was smooth sailing from beginning to end !! I am happy with my experience and my new vehicle!!
The dealership is ok but our salesman, George Woods, was fantastic. He was very helpful and took care of the lot of the paperwork for me while I had an issue with my insurance company. Everything was very efficient.
Right from the beginning George was very professional and kind. He made the entire buying process simple and relaxing.
I was at the dealership on Nov. 21, 2024 for my routine maintenance. James Martin, my Service Advisor, was great and professional! He explained/went over everything with me. I have been dealing with Spitzer Kia for years now and have always been very happy with Service Dept. and staff! I would definitely recommend this dealership to my family and friends!
This dealer is great. My service advisers are quick to get you in and out as soon as possible. The service department and sales staff answer all of your question and work with you to achieve the best deals for you. My family and I have purchased four cars from them over the last three years and will not go to any other dealer.
All the staff were friendly and 💯 satisfied with my car buying experience. Would not hesitate to buy again
I have always had a good experience when I visit Spitzer Kia West. Belinda Frost always goes above and beyond for us whenever we take our car in for service
George Woods should be the face of that dealership. He answered my questions, applied zero pressure, and made the buying experience as smooth as possible.
James Martin was professional and knowledgeable. Made sure I was informed throughout the process of my visit.
Just bought our 5th car from Spitzer Kia and all 5 with the help of George Woods! We always have a great experience with George. He is personable, knowledgable, and an upfront and honest person. When we need car number 6, we'll be back to visit Spitzer Kia and George again!
Always my place to get my services The whole service team is awesome. I wouldn’t go anywhere else
James was very professional and got me in and out of the dealership for my oil change!
This will be my third vehicle I have purchased from this location and second vehicle f on George. He is amazing, he answers all of your questions, does his best to make sure you get everything you are looking for in your new vehicle.
My experience today was outstanding, thanks to a salesperson who listened attentively to my needs. For new car shoppers, I wholeheartedly endorse giving them a visit.
Upon meeting Mate Tamas, Excellent salesman I was totally surprised how cool, calm and collected he was in helping my wife and I purchase a 2025 Seltos.. He listened to what we wanted, what we wanted to pay and what car we expected to purchase at the price that I would pay, tax title etc out the door. He got what we wanted by trading with another dealer to get the car we wanted and before we knew it we were thru signing the final papers. See Mate for a no Hassell purchase of a Kia at Spitzer Kia on Brookpark ...
I've been dealing with this dealership for quite sometime. The service is excellent and also the workers.
When you call into Spitzer Kia, make sure to ask for Cindy. She definitely knows how to handle the customer and provides a great customer experience. She continued to follow up with me and finally I was ready to purchase a vehicle. I had great experience overall but it was her persistence that got me to come in.
The staff were all friendly and welcoming and helped me get a new lease with ease.
George and Steve were great.!!!!!!!! George was knowledgeable, he explained the product extremely well, great job
Great selection of cars. Salesman George was very responsive and helped make sure I was able to get exactly what I was hoping for.
I went in for an oil change and left with a brand new 2025 Kia K4. This is actually my 5th Kia from Spitzer. This one was sold to me by Ely Rivera. They are an Awesome group of people and are the friendliest group I've ever met. I do enjoy waiting for my car when I take it in for service because they are very friendly people and sometimes I come out with a new car. hehehhe Although this time was taking a little longer than usual, both Ely and Stephen Donat were both very apologetic which made me ...
George Woods is hands down the best sales person. He gets you want you want and ask for and doesn’t play games. He’s easy to talk to and is straight with you. The process was easy and smooth sailing. Jeremy and Erica from finance both were awesome. No pressure to get anything and the paperwork was made easy. Been going to George and Co since 2018.
I LOVE Spitzer Kia. George is my sales guy-he is the best. George really takes time to listen to my needs and always has options for me. He is easy to talk to and is kind, compassionate, and caring. I never feel pressured. We have 3 generations that have gone to George for Kia’s. Also he makes the car buying process super easy. I can’t imagine dealing with anyone else. If you need a vehicle, George is your guy!
Jenna Baker was professional and friendly. Great Spitzer representation. Michael and Jenna made me feel like family. That’s why I come back to Spitzer KIA
George is the man! This was my first pleasant car buying experience. I knew what I wanted and George knew how to get it for me.
We traded our new leased Jeep Grand Cherokee for a Kai Carnival and both George and Stephen were incredible to work with. We received the information we needed to make a decision promptly and the actual handover was done smoothly and efficiently. Would highly recommend George as your salesperson and Kia Spitzer as you go to dealership for any leases or purchases of Kia vehicles.
It was very clean and the staff were very friendly. I was meant within seconds. I felt welcome.
Knowledgeable courteous workable from the time I walked through the dealership doors. Caleb Caudill was so willing to work with me in finding the Kia that best suited to my needs and budget requirements. Erica Mankiewicz was super efficient with the financing of the lease and I am totally satisfied with Spitzer KIA.
Joshua Cole was the gentleman who helped us, he was fantastic! He was personable, informative, and helped us figure out what vehicle would work for our growing family.
Andrew took care of us and was an amazing help to us buying a 2023 Sportage! He took time with us but help speed things up. Mikey in finance was just as good!
Good customer service, specially Andro thank you so much guys and very nice car Thank you so much again
Dealership was very efficient. Top tier service! Worked with George and I will definitely not only be back, but I will be sending more people their way.!
Andrew took great care of me went over all the features and Listened to what I wanted and I thank you Andrew and Spitzer Kia
Good dealer, in and out quick, easy transaction, good deal and worth the travel, I would do it again
Caleb is super helpful and had great customer service, didn’t feel rushed or pressured! The dealership was so awesome and welcoming.
Luis was very helpful in catering to my needs and aspects of what I wanted in a new car. He listen and was very personable. He made conversation while I was waiting so it wasn’t an awkaward silence . Recommend Luis for your car needs.
George helped me in leasing my first car and it was a great experience! Went out of his way to accommodate me and the whole staff was very kind and hospitable.
George Woods and everyone at the dealership was very helpful and pleasant. I would highly recommend this dealership.
George was great! He was very accommodating and nice. Spitzrer omis a great place to buy a kia.
All staff very polite greeting at the door upon entering dealership. My salesman George Woods is upfront and to the point, all questions and concerns were addressed. George is a very experienced salesman and George is an asset to your company. I will continue to do business with Spitzer in the future and also refer others interested in a great experience with purchasing a car as I have. Thank you for the great service! V. Ripepi
George Woods is the REAL DEAL in terms of sales. Made the entire process SEAMLESS.
I just want to thank Mel Curran, Caleb Caudill, Jeremy Zabel & Alexis Bogucki for helping to get me into a new vehicle. Spitzer Kia West always makes sure to take good care of their customers! I always leave with a positive experience whenever I go to a Kia dealership to purchase a car! Thank you again team!!!
When you go here, make sure you ask for Mary! Mary really understood what I was looking for in my next car and helped me make the process seamless. I don't know a lot about cars, so going to a dealer is always stressful for me. Mary and her team definitely changed my perspective on going to car dealers.
Best dealer experience I’ve ever had. Jenna, our salesperson really went the extra mile to assure our happiness.
Spitzer is a great dealership. My Sales person was George. He found the right car for me. Mike was great in Financing. They worked together to send home with a nice, new car. Thanks!
I went to this location on Monday. Ely was my salesman. When i tell u that he took the time to listen to what i needed to get the right vehicle for my family in my budget. He found me exactly what i asked for he even found a vehicle that had the things i wanted but didnt need. It was dope. I will br coming back for his service. Ask for Ely he wears glasses and loght skinn he will get you right
Worked with George and Freddy. Freddy, the manager, was very pleasant to deal with and accommodated my needs perfectly. George was great from start to finish. He was understanding and empathetic to my issues and even helped me connect my Kia to the app and pair my phone and he sat in the car and showed us how to use the features before we pulled away. I have now gotten three cars at this dealership and will see them again when it's time for #4. Thanks Spitzer Kia!
Worked with Eli, this was both of our first times with this and he was amazing!! I highly recommend that you guys come and work with him. He was very informative and helped this first process with me a breeze.
Had a great experience. My sales associate was Mate.go see him if you need a car.
Great overall experience. Belinda Frost is the consummate professional in handling customers throughout their visit.
Mary was an extreme pleasure to work with! After decades of purchasing cars, we found the unicorn in the car sales industry! Approachable, attentive, and with excellent interpersonal skills, Mary helped us make a great choice for our family! Highly recommend her!
George was super helpful, the dealership was nice, and they helped me get the car I wanted efficiently and comfortably
Dealership is great overall. George Woods is a brilliant salesman. I came in for service on a car and left with a much newer car lol. Mr. Woods is a very kind courteous salesman with a very nice personality. I'd recommend Mr. Woods to anyone lookin for a car indeed. Thank you very much sir
We bought a car and George was really helpful, he answered all of our questions and was very patient, he was very understanding and especially when we struggled to get insurance for our new car.
I have been dealing with this dealership for many years and by far if you want a honest pain free buying experience please visit George put my complete trust in this guy! What a gem
This is the second car I have bought from Spitzer Kia and both times have been excellent experiences. George is the salesman I dealt with to purchase and he made the process painless and smooth. Vince in finance was also thorough but not overwhelming and was also great to work with.
James Martin was an exemplary employee….he was courteous, and very professional, the car was returned all washed up and looking like it was brand new. I would not hesitate having my Soul serviced at Spitzer Kia.
Excellent service from Mate! No hidden agendas and a very straight forward process. Would recommend.
Have had nothing but a great experience at this dealership. From leasing a brand new car to having my vehicle serviced.
I find that my experiences at Spitzer Kia West have always met my expectations in the past and continue to look forward for more in the future.
I always take my Kia to Spitzer for service even though there is a dealer close to me. The service is great, and my service person Belinda Frost is always on the ball. She gets me in and out as quickly as she can and keeps me informed on the progress of my car. This is the place to take your car for service even if it isn't a Kia
Belinda Frost was freaking amazing, polite thorough and was there 10 hrs later when I picked it up.. A-1 service…
Mary H is amazing to work with. I have bought and lease vehicles from her and she has been a true dream to work with. She is very communicative and truthful on what she can do for you. She doesn’t over promise but delivers what you want. She is thorough and goes over all details. She truly cares about her people. She definitely has my business for the long run.
I went to Spitzer interested in leasing a new car, I was introduced to Mary. She was very helpful, knowledgeable and answered all my questions, if she didn’t have the answer she found out for me. I found everyone was friendly, polite and helpful. I definitely would recommend this dealership. I leased a 2024 Kia Forte.
George was very helpful and patient; I appreciated his guidance throughout the buying process. Overall was a very positive experience.
I recently bought a car through Spitzer Kia Cleveland & had to the opportunity to work with Mary. From the second I walked in, everyone was very welcoming. We were offered water, coffee & popcorn. Mary was amazing!! She was so knowledgeable & if she didn’t know the answer to our questions, she found an answer. She was very genuine & easy to work with. She made sure my experience of buying my first girl car was the best. She ensured my tires got filled with air, an alignment, gas in the tank & did a wipe down of ...
It was a pleasure working with James Martin. I may have had to take my car back but he was very polite. Professional, courteous and concerned with the issue with my car. He kept me updated in detail. Thank you James. Hats Off to you.
My dealer, George Woods, was great. He was friendly, knowledgeable, professional, and very helpful. He wasn't pushy and didn't try to sell me anything I didn't need. If you need a great car with no pressure, go see George. He'll take care of you.
I took my car in for repairs and the team was excellent. There was a little unforeseen situation in the beginning but Scott Peterson made up for that! I will definitely bring my Kia Seltos back in the future
My sales person, Jenna Baker, made all the difference. She was very good at her job and made me feel like family and very comfortable. She helped me in the selection process according to my finances.
This dealership has a great and friendly atmosphere that makes buying a car easy. George made buying my first car a hassle free experience and was helpful through the entire process.
On 4/20/24 I had a noon appt to look into getting a new lease for my mom. I met w/ Cristian Negron and had a great experience with that young man. Good Guy!! An asset to the Spitzer team for certain! Thanks
George the salesman was really great and very knowledgeable. Great personality!!!! I would definitely recommend him!!!!!
I felt that the staff were helpful and sensitive to my issues .I also felt that the service staff James Martin was trying to facilitate my visit as quickly as . possible. I feel at this time that the management of the Kia Spitzer/Brookpark are trying to assist the customers in meeting their needs I hope my future visits are as accommodating!
James Martin was professional and a pleasure to work with. I enjoy coming to this Kia dealership!
Belinda Frost took great care to listen to my questions and sit in the car and explain a couple things to me. The dealership is clean and effective . I would recommend it
George helped me get into a new car in the fastest, most stress-free way possible! I went in to the dealership with absolutely no idea of what I wanted, or what I could qualify for, and the entire team took their time with me, explained every step of the process, and got me into a beautiful, and very red, Kia Soul that I'm absolutely crazy about! I will be coming back for every other car in the future!
My husband and I had purchased 2 cars before at Spitzer Kia Cleveland and I recommend this dealership to my niece. Our experience with Mr. Tamás was excellent and 2 weeks after we lease a new Kia sorento 2024, also with him because he was very helpful, professional and we felt comfortable with the whole process. Very happy with my experience.
I had the pleasure of meeting Mr George Woods at Spitzer Kia dealership. He was extremely helpful, professional and friendly. I went there with the intention of leasing a vehicle but was informed that actually buying it was more beneficial. I would highly recommend Mr George Woods to have him take care of your needs and I left Kia extremely satisfied. If you're looking for a car, I would highly recommend this dealership and specifically George Woods. The financing Department was very helpful and fast. Again a very pleased customer!
I have purchased all 4 of my new cars from Kia Spitzer. George and Andrew are the best salesman in the business. There isn't a better service department around.
Thank you Jenna Baker for being so understanding and very helpful. Went above and beyond to satisfy.
I had been to six dealerships before this one and this was my best experience. Jeff was great, he wasn't pushy, he was kind and did everything he could to get me a great deal!
My best experience, ever. Yunes was very knowledgeable and treated me with the utmost respect 🙏
Belinda Frost was absolutely wonderful, my experience was a home run at Kia.. She was a professional in every aspect of my appointment. I highly recommend the service department at Kia.
Jeff Fraam and Martial were an absolute wonder to deal with. Highly recommend either of these great salesman!
Zade Assad did a very good job helping me with the process of my purchase. He was very informative and patient with us. He made sure we were happy and comfortable with everything. I would definitely recommend him to all family and friends.
My husband and I came in wanting to get the new EV9 and Louis and Christian were so amazing and helpful, they were extremely patient and stayed after hours to make sure we were happy and could leave with the vehicle we wanted . This was definitely one of the best , easiest car buying experiences we've had in a while! THANK YOU SO MUCH!!!
Car Salesman Jeff Spitzer Kia Brookpark, Parma did a great job sold me my second car
Great customer service from Cindy.. Purchased a used vehicle and the transaction was seamless. She provided top stellar communication .
