Customer Testimonials

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DealerRater Jun 19, 2024

We bought a car and George was really helpful, he answered all of our questions and was very patient, he was very understanding and especially when we struggled to get insurance for our new car.

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DealerRater Jun 14, 2024

I have been dealing with this dealership for many years and by far if you want a honest pain free buying experience please visit George put my complete trust in this guy! What a gem

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DealerRater Jun 13, 2024

This is the second car I have bought from Spitzer Kia and both times have been excellent experiences. George is the salesman I dealt with to purchase and he made the process painless and smooth. Vince in finance was also thorough but not overwhelming and was also great to work with.

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DealerRater Jun 11, 2024

James Martin was an exemplary employee….he was courteous, and very professional, the car was returned all washed up and looking like it was brand new. I would not hesitate having my Soul serviced at Spitzer Kia.

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DealerRater Jun 11, 2024

Excellent service from Mate! No hidden agendas and a very straight forward process. Would recommend.

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DealerRater Jun 8, 2024

COME SEE ME (MARY) AT SPITZER KIA FOR THE BEST CAR BUYING EXPERIENCE!!! LETS GET YOU INTO A BRAND NEW KIA TODAY 🙂

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DealerRater Jun 4, 2024

Have had nothing but a great experience at this dealership. From leasing a brand new car to having my vehicle serviced.

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DealerRater May 27, 2024

I find that my experiences at Spitzer Kia West have always met my expectations in the past and continue to look forward for more in the future.

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DealerRater May 22, 2024

I always take my Kia to Spitzer for service even though there is a dealer close to me. The service is great, and my service person Belinda Frost is always on the ball. She gets me in and out as quickly as she can and keeps me informed on the progress of my car. This is the place to take your car for service even if it isn't a Kia

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DealerRater May 20, 2024

Belinda Frost was freaking amazing, polite thorough and was there 10 hrs later when I picked it up.. A-1 service…

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DealerRater May 14, 2024

Mary H is amazing to work with. I have bought and lease vehicles from her and she has been a true dream to work with. She is very communicative and truthful on what she can do for you. She doesn’t over promise but delivers what you want. She is thorough and goes over all details. She truly cares about her people. She definitely has my business for the long run.

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DealerRater May 14, 2024

I went to Spitzer interested in leasing a new car, I was introduced to Mary. She was very helpful, knowledgeable and answered all my questions, if she didn’t have the answer she found out for me. I found everyone was friendly, polite and helpful. I definitely would recommend this dealership. I leased a 2024 Kia Forte.

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DealerRater May 12, 2024

George was very helpful and patient; I appreciated his guidance throughout the buying process. Overall was a very positive experience.

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DealerRater May 12, 2024

I recently bought a car through Spitzer Kia Cleveland & had to the opportunity to work with Mary. From the second I walked in, everyone was very welcoming. We were offered water, coffee & popcorn. Mary was amazing!! She was so knowledgeable & if she didn’t know the answer to our questions, she found an answer. She was very genuine & easy to work with. She made sure my experience of buying my first girl car was the best. She ensured my tires got filled with air, an alignment, gas in the tank & did a wipe down of ...

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DealerRater May 10, 2024

It was a pleasure working with James Martin. I may have had to take my car back but he was very polite. Professional, courteous and concerned with the issue with my car. He kept me updated in detail. Thank you James. Hats Off to you.

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DealerRater May 1, 2024

My dealer, George Woods, was great. He was friendly, knowledgeable, professional, and very helpful. He wasn't pushy and didn't try to sell me anything I didn't need. If you need a great car with no pressure, go see George. He'll take care of you.

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DealerRater Apr 28, 2024

I took my car in for repairs and the team was excellent. There was a little unforeseen situation in the beginning but Scott Peterson made up for that! I will definitely bring my Kia Seltos back in the future

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DealerRater Apr 26, 2024

My sales person, Jenna Baker, made all the difference. She was very good at her job and made me feel like family and very comfortable. She helped me in the selection process according to my finances.

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DealerRater Apr 24, 2024

This dealership has a great and friendly atmosphere that makes buying a car easy. George made buying my first car a hassle free experience and was helpful through the entire process.

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DealerRater Apr 22, 2024

On 4/20/24 I had a noon appt to look into getting a new lease for my mom. I met w/ Cristian Negron and had a great experience with that young man. Good Guy!! An asset to the Spitzer team for certain! Thanks

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DealerRater Apr 20, 2024

George the salesman was really great and very knowledgeable. Great personality!!!! I would definitely recommend him!!!!!

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DealerRater Apr 19, 2024

I felt that the staff were helpful and sensitive to my issues .I also felt that the service staff James Martin was trying to facilitate my visit as quickly as . possible. I feel at this time that the management of the Kia Spitzer/Brookpark are trying to assist the customers in meeting their needs I hope my future visits are as accommodating!

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DealerRater Apr 18, 2024

James Martin was professional and a pleasure to work with. I enjoy coming to this Kia dealership!

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DealerRater Apr 16, 2024

Belinda Frost took great care to listen to my questions and sit in the car and explain a couple things to me. The dealership is clean and effective . I would recommend it

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DealerRater Apr 13, 2024

George helped me get into a new car in the fastest, most stress-free way possible! I went in to the dealership with absolutely no idea of what I wanted, or what I could qualify for, and the entire team took their time with me, explained every step of the process, and got me into a beautiful, and very red, Kia Soul that I'm absolutely crazy about! I will be coming back for every other car in the future!

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DealerRater Apr 12, 2024

My husband and I had purchased 2 cars before at Spitzer Kia Cleveland and I recommend this dealership to my niece. Our experience with Mr. Tamás was excellent and 2 weeks after we lease a new Kia sorento 2024, also with him because he was very helpful, professional and we felt comfortable with the whole process. Very happy with my experience.

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DealerRater Apr 11, 2024

I had the pleasure of meeting Mr George Woods at Spitzer Kia dealership. He was extremely helpful, professional and friendly. I went there with the intention of leasing a vehicle but was informed that actually buying it was more beneficial. I would highly recommend Mr George Woods to have him take care of your needs and I left Kia extremely satisfied. If you're looking for a car, I would highly recommend this dealership and specifically George Woods. The financing Department was very helpful and fast. Again a very pleased customer!

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DealerRater Apr 11, 2024

I have purchased all 4 of my new cars from Kia Spitzer. George and Andrew are the best salesman in the business. There isn't a better service department around.

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DealerRater Apr 11, 2024

Thank you Jenna Baker for being so understanding and very helpful. Went above and beyond to satisfy.

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DealerRater Apr 10, 2024

I had been to six dealerships before this one and this was my best experience. Jeff was great, he wasn't pushy, he was kind and did everything he could to get me a great deal!

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DealerRater Apr 6, 2024

My best experience, ever. Yunes was very knowledgeable and treated me with the utmost respect 🙏

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DealerRater Apr 4, 2024

Belinda Frost was absolutely wonderful, my experience was a home run at Kia.. She was a professional in every aspect of my appointment. I highly recommend the service department at Kia.

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DealerRater Mar 27, 2024

Jeff Fraam and Martial were an absolute wonder to deal with. Highly recommend either of these great salesman!

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DealerRater Mar 26, 2024

Zade Assad did a very good job helping me with the process of my purchase. He was very informative and patient with us. He made sure we were happy and comfortable with everything. I would definitely recommend him to all family and friends.

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DealerRater Mar 24, 2024

My husband and I came in wanting to get the new EV9 and Louis and Christian were so amazing and helpful, they were extremely patient and stayed after hours to make sure we were happy and could leave with the vehicle we wanted . This was definitely one of the best , easiest car buying experiences we've had in a while! THANK YOU SO MUCH!!!

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DealerRater Mar 23, 2024

Car Salesman Jeff Spitzer Kia Brookpark, Parma did a great job sold me my second car

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DealerRater Mar 22, 2024

Great customer service from Cindy.. Purchased a used vehicle and the transaction was seamless. She provided top stellar communication .

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DealerRater Mar 20, 2024

This was my first time financing a car & Caleb Caudill made it so easy he was a BIG help. He was very polite & also very professional.

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DealerRater Mar 20, 2024

Good service clean and knowledgeable Belinda frost did a great job explaining everything going on with the car

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DealerRater Mar 18, 2024

Michael Mansour was a great salesman. The dealer ship was a great buying experience. They made the buying process quick and easy. Thank you

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DealerRater Mar 15, 2024

Excellent communication and follow-up from the service adviser, Briann Beerwa. I needed some questions answered and keys programmed. They took me in right away and completed work within a half-hour. I will return and specifically ask for Briann.

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DealerRater Mar 15, 2024

Service department is on the ball.Youseff Albeik treated me like I was someone special

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DealerRater Mar 14, 2024

Excellent service from Belinda Frost. She is a caring and a very helpful lady. Her service was excellent.

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DealerRater Mar 13, 2024

Everyone was friendly & professional. My sales person, George Woods, was also informed and genuinely cared about the best outcome for me.

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DealerRater Mar 12, 2024

Great hospitality , very good communication during the entire process. Very knowledgable and took good care of us.

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DealerRater Mar 11, 2024

Joseph is as very patient and polite . Service is very good he was wonderful. Thank you

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DealerRater Mar 10, 2024

My overall experience at Spitzer Kia West was excellent. Belinda Frost was very attentive to my needs and she explained everything clearly and thoroughly. All staff members I encountered were friendly and helpful. The quality of service greatly outweighed the longer than expected wait time. I highly recommend Kia Spitzer West!

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DealerRater Mar 10, 2024

Big THANK YOU Jeffrey Framm and Stephen Donat. Thank you for making this sale so smooth for us. This is our second vehicle we purchase and our experience has been wonderful. They got us the car we wanted same day. Also caring team, I have a medical condition that causes my sugar to drop and I needed sugar and Jeffrey did not hesistated to grab his credit card and get me some sweets. I will forever be grateful. This will be my go to place in the future when my lease is up...Team Spitzer you guys ROCK....10 star rating ...

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DealerRater Mar 9, 2024

Beautiful service very helpful thank you for your service answered all question that I needed

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DealerRater Mar 7, 2024

Clean, accommodating, very friendly, sales man asked the questions to be able to meet our needs. Went out and found that car, brought it back and shortly we rung the gong and was on our way. Thank you very much.

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DealerRater Mar 7, 2024

Belinda Frost was very helpful and answered all my questions. She kept me informed and she was very professional

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DealerRater Mar 6, 2024

The Spitzer location is always clean, friendly and there are always familiar faces. Car sales typically have a high turnover rate for the past 10 years as a customer with this location their are quite a few individuals that have been with this location. They strive to be the best and offer the best customer service all around. I appreciate GREAT customer service. As long as that remains their focus, I can assure that I will remain a loyal customer.

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DealerRater Mar 4, 2024

They were all very helpful. Made the deal very smooth & got us the exact vehicle we were looking for.

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DealerRater Mar 2, 2024

Thank you for all the hard work in getting in my dream car.love my car!

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DealerRater Feb 29, 2024

This is my forth car from this dealership. Caleb Caudill was very helpful, polite and professional.

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DealerRater Feb 29, 2024

This was the second dealership I visited to lease a new SUV. I visited Friday 2/23/24 around 3 pm. There I met Mate Tamas who showed me 3 vehicles I was interested in. being that I had visited Ganley Kia (which I had leased 4 Suvs previously). I knew the pricing. After picking the Sportage I wanted to lease we came to an agreement on pricing. Mate worked very hard getting the vehicles to road test and answering any questions I had. There was no pressure at all to complete the deal..After the delivery the next morning Mate explained all the features in ...

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DealerRater Feb 28, 2024

Exceptional service - friendly, efficient, good explanations, kept me updated. Good follow up and follow through.

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DealerRater Feb 25, 2024

"I am grateful to SAAİD Ahmad for assisting me throughout the process of acquiring my new vehicle and keeping me informed about every new development. I thank the Spitzer family."

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DealerRater Feb 25, 2024

At SPITZER during my many visits I had to remind everyone from the person who opened the door to the manager that I wasn’t a “movie star” or celebrity since all of them treated me as if I were one. That includes James Martin in service who took care of me and fixed a subtle problem assuring me that I wasn’t imagining it.

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DealerRater Feb 25, 2024

Had an amazing experience with Andrew. I walked in very stressed about my trade in and he assured me that he would do what he could. He did just that and I am walking out with a smile. John in the finance department was wonderful to work with he got my car payment lower than what I originally signed for. 10/10 experience!

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DealerRater Feb 24, 2024

Excellent service from the time I pulled up to the delivery of my car. Youself was very respectful

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DealerRater Feb 21, 2024

I bought a forte from Andrew and he was very helpful and understanding of my needs and happily I left with a brand new car

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DealerRater Feb 20, 2024

They are very accomadating with courtesy. I have never left without being pleased. They take time out to make me understand the issue.

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DealerRater Feb 19, 2024

George was excellent! Very patient and very willing to find us something we loved and drove off with that day! Kia has always treated me well and I highly recommend them to anyone for a stellar experience all around.

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DealerRater Feb 18, 2024

Mary was wonderful working with. She and her manager worked to get us a great car in the price range we asked them to stay within.

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DealerRater Feb 14, 2024

It’s a very good dealership. I am satisfied with my new car. The staff is excellent. everyone seemed to help me the day. I had a bad tire with my car. Thank you very much for fixing it at no cost in the near future. I will be willing to buy another car there William Ciresi.

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DealerRater Feb 13, 2024

This is my second car purchased from Spitzer Kia and both times my salesman was George Woods. He was amazing.

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DealerRater Feb 13, 2024

Everything went smoothly here. Christian was really helpful and everyone involved provided excellent customer service! Reach out to Christian for all your car shopping needs!!

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DealerRater Feb 12, 2024

This is the 3rd vehicle I have purchased from this dealership, and have been with my son to purchase 2. We have always had a great experience. We have worked with George Woods twice in our 3 vehicles. He is very helpful and works hard to get you what you need.

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DealerRater Feb 8, 2024

I recently purchased a new car from Andrew Mansour. From start to finish, Andrew was extremely helpful and answered all my questions. I am very happy with my new purchase and would recommend Andrew to anyone looking to purchase a car.

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DealerRater Feb 8, 2024

As an out of state customer, I received excellent sales service. Communication was excellent between all departments.

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DealerRater Feb 7, 2024

My car was finished before the time it was promised .Everything that was done was explained throughly

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DealerRater Feb 6, 2024

My husband and I bought A new car last week with the help of Andrew Mansour,he was the best!!! Andrew treated us like family. We really only went to go look at cars and get an idea of what is out there.Andrew was just so helpful,and really just so understanding of our situation. Andrew made us feel so comfortable in purchasing a new car. Our daughter is thinking g of buying a new car and we will be sending our daughter to Andrew. Andrew was the best. Make sure you ask for Andrew Mansour.

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DealerRater Feb 6, 2024

Michael and Yunes were super helpful in helping me trade in my Seltos and get me a good deal.

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DealerRater Feb 6, 2024

Saaid Ahmed worked with me on buying a used car and was helpful,understanding and not a typical pushy salesperson.

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DealerRater Feb 6, 2024

Everyone was polite and very informative. I worked with Andrew Mansour and was very pleased his professionalism. Very positive experience and I plan on returning again when n y current lease is up.

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DealerRater Feb 5, 2024

Some room for improvement in service. Turnaround could be faster. But they are eager to please. New car buying experience is efficient but showroom music is too loud.

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DealerRater Feb 4, 2024

Service was fast. Service representative was excellent. Vehicle was ready when promised. Youseff Albeik was very helpful.

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DealerRater Feb 2, 2024

George Woods is an awesome salesman. Straight to the point and very helpful. This is the third car my family has purchased through him!

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DealerRater Feb 1, 2024

Youseff Albeik was great, the process was quick and easy. I always do my services here.

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DealerRater Jan 31, 2024

Good people seem to care about customers very attentive to my needs clean show room

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DealerRater Jan 31, 2024

Belinda Frost in service, helped with my routine service. Had my vehicle completed and back to me in a timely manner. Always friendly and answers any questions I have. Christian Negron in sales also helps me tremendously checking on updates for me, and continues to answer questions no matter how long time goes between our sale, he is always polite, friendly and gets back to me promptly. Thank you for continuing to make my car buying and beyond experience a good one. We tell everyone about you.

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DealerRater Jan 31, 2024

I've been buying cars since 1969 and this is the first time I ever had 5 star service. Thank you Mike Mansour for being so caring to see that we were able to purchase the car we really wanted. I would definitely recommend the Spitzer KIA dealership on the corner of State & Brookpark roads.

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DealerRater Jan 30, 2024

My service advisor Belinda is always so knowledgeable, honest, and accommodating. I appreciate the genuine care and concern she displays for her customers.

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DealerRater Jan 30, 2024

All was good. I was received well and taken to the waiting room. They did it faster than promised and provided the best service.

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DealerRater Jan 29, 2024

Christian Negron was very nice and personable. Everyone there was. The finance guy Michael Rosado was great too.

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DealerRater Jan 29, 2024

Belinda was great, she took care of me and got me in and out in a quickly manner.

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DealerRater Jan 27, 2024

Belinda was very helpful and friendly answered all of my questions the service was completed on time

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DealerRater Jan 27, 2024

Mate Tamas was great. Stopped in because my lease was up in 3 months. I told him I only had 2 hours and could come back if needed and he said I got this. I got all the info I needed and drove out with my new Kia Forte Gt with time to spare.

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DealerRater Jan 26, 2024

Outstanding customer service. Saaid Ahmad greeted us at the door. He was friendly, helpful and assisted us right away. Said Ahmad made sure we were comfortable and even offered coffee, water, and popcorn.

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DealerRater Jan 25, 2024

Friendly and helpful staff, they even help me with my new car insurance! I felt so comfortable and it was so easy, no pressure. I would come back and definitely recommend to anyone.

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DealerRater Jan 25, 2024

I Was greeted by Andrew and he was so understanding and got me into the vehicle I wanted with no pressure or increase on payment I'd recommend anyone looking to ask for Andrew he will take care of you

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DealerRater Jan 23, 2024

Nice and friendly staff. Very knowledgeable. Clean waiting area and restroom. Free coffee and water.

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DealerRater Jan 19, 2024

Belinda Frost at Spitzer Kia is great to deal with. She makes the service experience painless and keeps you updated during the process. A true pro!

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DealerRater Jan 19, 2024

George woods was a pleasure to deal with everyone there was real nice good dealership

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DealerRater Jan 17, 2024

The staff at Spitzer Kia Cleveland is always very kind. Belinda Frost is a great worker. My vehicle is usually ready on time, and they keep you updated during the service. There aren't surprise fees on the bill. They aren't pushy about add ons. My car is anyways returned very clean..

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